Shipping and Return Policies
At Brumleve, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across North America, ensuring that we provide the very highest levels of responsiveness to you at all times.
Order Delivery Timeline
- Processing time: Order verification, quality check and packaging. All orders are sent to our Pack and Ship team within 24 hours after the order is placed. We process the orders in-house, which takes an additional 1-2 days.
- Shipping time: This refers to the time it takes for items to be shipped from our location to the destination. International delivery usually takes 10–21 business days. US orders are shipped via one of the Carrier Options listed below. After processing, items usually take between 3 and 7 days to arrive at their destination.
- Shipping carriers: Due to constantly changing shipping costs, we reserve the right to ship your order the best way possible. Sometimes that means shipping through a different carrier than what you choose in checkout. In doing this, we will never sacrifice shipping speed for the customer.
- Packages: SpeeDee Delivery, UPS and USPS
- Bundles and Overlength: Estes Freight, R+L Carriers, SpeeDee Delivery, and UPS Freight
Order Cancellation Policy
If you need to cancel your order, please let us know ASAP by emailing email@example.com or calling 800-937-0058.
For all cranks, end caps, fixed tube, roll tube, tarp bows and tarp bow advanced and ultimate kits, Brumleve reserves the right to charge a 15% restocking fee. This restocking fee is necessary due to the labor costs involved with manufacturing and packing our made-to-order and oversize products.
First off, thank you for purchasing from Brumleve. We continually strive for quality products, fair pricing, and great customer service.
If you do need to return an item, please see our terms below.
In order to be eligible for a refund, you must return the item(s) within 30 calendar days of your purchase. The product must be in the same condition that you received it and undamaged in any way.
100% Money Back Guarantee! If the return is due to a defective or not-as-described item(s), we will refund the entire original payment including the item costs plus both original and return shipping costs.
However, if the return is due to buyer’s remorse or similar reason, we will only refund the original payment minus original shipping costs. The buyer must pay for return shipping costs.
Please note that all custom manufactured items are not eligible for a return or refund. These include but are not limited to custom end caps, custom tarps, and custom tarp bows.
Please note that all items manufactured by our vendor brands are subject to each brand’s Manufacturer Warranty Terms. These brands include but are not limited to Roll-Rite®, Shur-Co®, Aero®, Thunderstone®, and Agri-Cover®.
Please ship returning items to the address below:
- Brumleve Industries – Returns
- 1317 W Main St
- Teutopolis, IL 62467
After we receive your item(s), our team will inspect and process your refund. The money will be refunded to the original payment method you used during checkout. For credit card payments, it may take 5 to 10 business days for the refund to show up on your statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions, feel free to contact our customer support team at firstname.lastname@example.org.